Terms & Conditions

Last updated: Mon Dec 10 2025 12:13:19 GMT+0800 (Malaysia Time)

1. Terms of Service:

 1.1 Introduction

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the website (the “Service”) operated by Techora (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
 By accessing or using the Service, you agree to be bound by these Terms.

These Terms of Service govern all purchases, services, and interactions with Techora. By placing an order or using our platform, customers agree to the terms outlined below.

1.2 Product Condition & Descriptions

  • All products are sold according to their stated condition (New, Refurbished, Used).
  • Specifications, cosmetic grades, and included accessories are clearly listed on each product page.
  • Images are for reference; actual units may vary slightly in appearance.

1.3 Orders & Payments

  • Orders are confirmed only after successful payment.
  • Techora reserves the right to cancel orders due to stock discrepancies, pricing errors, or verification concerns.
  • Customers must ensure accurate shipping and contact information.

1.4 Warranty Coverage

  • Warranty duration varies by product category and is stated at the time of purchase.
  • Warranty covers Motherboard defects only.
  • Exclusions include accidental damage, liquid damage, misuse, unauthorized repairs, and software-related issues.

1.5 Liability Limitations

  • Techora is not responsible for data loss or software corruption.
  • Customers are advised to back up data before use.
  • Techora is not liable for third‑party service failures (couriers, software vendors, etc.).

 


2. Privacy Policy

2.1 Information We Collect

Techora collects essential customer information such as:

  • Name, contact details, and delivery address.
  • Order history and communication records.
  • Device information for warranty verification.

2.2 How We Use Your Information

Your data is used for:

  • Order processing and delivery.
  • Customer support and warranty claims.
  • Service improvements and operational analytics.
  •  Platform advertising and promotions.

2.3 Data Protection Measures

  • Reasonable security practices are implemented to protect customer data.
  • Access to personal information is restricted to authorized personnel only.

2.4 Third‑Party Sharing

  • Techora does not sell or trade personal data.
  • Information may be shared with trusted partners (e.g., courier services, payment processors, advertising platforms) solely for order fulfillment.

2.5 Customer Rights

Customers may request:

  • Updates or corrections to their personal information.
  • Clarification on how their data is used.
  • Removal of non‑essential data where applicable.
     
     
     
     

3. Refund Policy

3.1 Eligibility Criteria

Refunds are accepted under the following conditions:

  • The item is defective within the stated return period.
  • The product is returned in the same condition received.
  • All accessories and packaging are included.

3.2 Non‑Refundable Situations

Refunds will not be granted for:

  • Customer‑caused damage.
  • Missing accessories or altered product condition.
  • Issues arising from software, user error, or unsupported modifications.

3.3 Refund Process

  • Customer submits a refund request with order details and issue description.
  • Techora performs an inspection upon return.
  • Approved refunds are processed via the original payment method.

3.4 Return Shipping

  • Return shipping fees may apply unless the item is confirmed defective.
  • Techora may offer prepaid return labels for eligible cases.

3.5 Replacement Option

Where available, customers may choose a replacement unit instead of a refund.